Knowledgebase

How long will it take for my account to be activated?

How long will it take for my account to be activated?

Shared, & Reseller Hositng Plans

All of our shared and reseller hosting plans are auto-provisioned as soon as your order is placed, and payment accepted. You won't have to wait for our staff to do anything. Order your service, and your plan is created and setup automatically!

VPS plans

All of our VPS's (Virtual Private Servers) are auto-provisioned as soon as your order is placed, and payment accepted. You won't have to wait for our staff to do anything. Order your service, and your server is created and OS installed automatically! If you ordered our VPS Management service and need additional setup/configuration tasks completed for you, simply place your order, then open a support ticket outlining your needs. One of our system admin’s will begin working on your server ASAP.

Dedicated servers

All Dedicated server are setup, OS installed and setup within 24 hours, but this is usually completed within 4 hours or less. Advanced configurations (Firewalls, custom routing, redundant clusters, etc) may take longer to setup and rack. We will contact you immediately to discuss our deployment and discuss any possible delays. For custom configurations, and if we do not have the hardware available to fill your request, there may be additional delays. If this is the case, we will contact you immediately to let you know of the situation and a guaranteed deployment time.


Order verification
Sadly, we occasionally receive orders that are credit card fraud, or from people with a history of questionable activities. In order to protect our services, our network, and the general public, we do have systems in place to prevent such activity. If your order is flagged by our quality control system, or if your contact information has a FraudRecord history of illicit activity, we may contact you to verify your identity, order, and or payment info. If you receive a ticket from our billing department, please follow up with them immediately to decrease any further delay.